Company Details

Legal Name: KAAM SET HAI WORKS PRIVATE LIMITED

CIN: U63120UW2026PTC256348

GSTIN: 09AANCK0898E1Z3

Registered Office: C/o Puniya Devi, Elampur Holi Chowk, Aligarh – 202001, Uttar Pradesh, India

Website: https://kaamsethai.com

Privacy Email: privacy.kaamsethai@gmail.com

Grievance Email: grievance.kaamsethai@gmail.com

Support Email: support.kaamsethai@gmail.com

Privacy / Grievance Contact Person: Manish Kumar

Designation: Director

Telephone: +91 9286347851

1. INTRODUCTION

This Privacy Policy explains how KAAM SET HAI WORKS PRIVATE LIMITED, operating the “KaamSetHai” platform, collects, uses, verifies, stores, shares, protects, retains and deletes personal data in connection with its website, mobile applications, portals and related services.

In this Privacy Policy, “KaamSetHai”, “Kaam Set Hai”, “KaamSet”, “Platform”, “Company”, “we”, “us” or “our” means KAAM SET HAI WORKS PRIVATE LIMITED.

We are committed to handling personal data responsibly and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), and other applicable laws and regulatory requirements, to the extent and from the dates those provisions apply to our processing.

2. SCOPE OF THIS PRIVACY POLICY

1. Customers requesting or receiving services.
2. Workers, professionals, contractors and service providers.
3. Helpers, employees or subcontractors registered through service providers.
4. Customer representatives, property owners and authorised occupants.
5. Support, administration, verification and other authorised personnel.
6. Website and application visitors.
7. Persons submitting complaints, incident reports or insurance claims.
8. Other individuals whose personal data is legitimately processed through KaamSetHai.

3. NATURE OF KAAMSETHAI

1. KaamSetHai is a technology-enabled service discovery, booking, verification, coordination and work-status platform.
2. Unless a particular Work Order expressly provides otherwise, KaamSetHai does not itself ordinarily perform electrical, plumbing, carpentry, painting, appliance repair, construction, interior, event or other physical services.
3. Service providers operate as independent professionals, contractors or service providers.
4. The contract for physical work is ordinarily between the customer and the assigned service provider.
5. KaamSetHai may facilitate booking, verification, communication, coordination and work-status records.
6. KaamSetHai may charge a separate booking/platform fee for services provided by the Platform.

4. DEFINITIONS

1. Personal Data: Data about an individual who is identifiable by or in relation to that data.
2. Processing: Collection, recording, organisation, storage, verification, retrieval, use, sharing, transmission, correction, restriction, deletion and destruction of personal data.
3. Customer: A person who requests, books, supervises or receives a service through KaamSetHai.
4. Worker / Service Provider: An independent professional, technician, contractor, vendor, service provider or team registered or seeking registration through KaamSetHai.
5. Data Processor: A third party that processes personal data on behalf of KaamSetHai.
6. Consent: Where applicable, a clear, specific, informed and unambiguous indication of an individual’s wishes through clear affirmative action.

5. PERSONAL DATA WE MAY COLLECT

KaamSetHai aims to collect only personal data reasonably necessary for specified purposes such as account creation, service delivery, worker verification, safety, security, legal compliance, dispute handling and platform operations.

6. ACCOUNT AND CONTACT INFORMATION

1. Full name.
2. Mobile number.
3. Email address.
4. Profile photograph.
5. Preferred language.
6. Gender where voluntarily provided and relevant.
7. Date or year of birth where necessary for age or identity verification.
8. Residential or service address.
9. City, district, state and PIN code.
10. Emergency contact information where voluntarily provided.
11. Account ID, username and account status.
12. OTP and authentication records.

7. CUSTOMER BOOKING AND PROPERTY INFORMATION

1. Service address.
2. Property type.
3. Landmark.
4. Access instructions.
5. Location coordinates where permission is granted.
6. Description of requested work.
7. Photographs or videos of the work area.
8. Selected service category.
9. Preferred date and time.
10. Work Order.
11. Quotation.
12. Selected milestone plan.
13. Customer instructions and access restrictions.
14. Known hazards or site risks.
15. Landlord, society or authorised representative information where relevant.
16. OTP-based work acceptance.
17. Defects, complaints, replacement requests, ratings and reviews.
18. Incident or insurance-claim evidence.

8. WORKER / SERVICE PROVIDER INFORMATION

1. Legal name.
2. Age or date of birth.
3. Current and permanent address.
4. Profile photograph and live selfie where required for verification.
5. Signature.
6. Mobile number and email.
7. Identity-verification information.
8. Aadhaar-related information.
9. PAN.
10. Driving licence, Voter ID, Passport and other government-issued identity/address documents.
11. DigiLocker documents where applicable.
12. Police-verification documents or character certificates where relevant.
13. Trade licences, category-specific licences and training certificates.
14. Experience information and references.
15. Business name, registration details, business address, GSTIN and tax status where applicable.
16. Insurance policy/certificate information.
17. Helper, employee or subcontractor information where relevant.
18. Service category, service area and availability.
19. Suspension/warning records, safety records and complaint records.

9. AADHAAR INFORMATION

1. Where Aadhaar-related verification is used, KaamSetHai will apply appropriate safeguards and applicable UIDAI requirements.
2. Where legally and operationally possible, an alternative accepted government identity document may be offered.
3. Aadhaar will be used only for a clearly disclosed verification purpose.
4. Where permitted, masked Aadhaar or token/reference-based approaches may be preferred.
5. Full Aadhaar numbers will not be displayed publicly and Aadhaar information will not be shown to customers or unrelated workers.
6. Core Aadhaar biometrics such as fingerprints or iris scans will not be collected or stored by KaamSetHai for ordinary verification.
7. Aadhaar will not be used for advertising or unrelated profiling.
8. Access to Aadhaar-related information will be restricted to authorised personnel.
9. Where offline Aadhaar information is processed, the relevant notice and consent flow will explain the applicable purpose, use, storage, retention and verification requirements.

10. PAN AND TAX INFORMATION

1. KaamSetHai may collect PAN where reasonably necessary for identity matching, worker verification, tax reporting, fraud prevention, legally required withholding/reporting or lawful Government requirements.
2. PAN shall be masked in routine dashboards where appropriate, not displayed to customers, not used for advertising, accessible only to authorised personnel and retained only for operational, legal or statutory requirements.

11. PROFESSIONAL AND VERIFICATION INFORMATION

1. Service category.
2. Qualifications.
3. Years of experience.
4. Licence numbers, issuing authority and validity.
5. Training and assessment records.
6. References and work portfolio.
7. Safety records and ratings.
8. Complaint history and insurance status.

Verification is intended to reduce risk but does not guarantee future behaviour, quality, safety or performance of a service provider.

12. WORK ORDER, MILESTONE AND OTP DATA

1. Work Order and agreed work scope.
2. Inclusions, exclusions, quotation and material responsibility.
3. Work commencement record.
4. Worker-claimed progress and customer-accepted progress.
5. Accepted-with-defects or rejected status.
6. Work photographs/videos and visible-defect checklist.
7. Milestone date/time and OTP verification records.
8. Worker replacement assessments.
9. Usable-work, rework and remaining-work records.
10. Completion records and warranty complaints.

Work progress percentages are operational records and do not, by themselves, represent any labour-payment percentage.

13. BOOKING-FEE PAYMENT INFORMATION

1. Transaction ID and payment gateway reference.
2. Payment amount and payment status.
3. Payment date/time and refund status.
4. Masked bank/card information.
5. Billing and invoice information required by law.

KaamSetHai does not intend to store complete card numbers, CVV, card PINs or net-banking passwords. Such information is ordinarily handled by the authorised payment service provider.

14. LOCATION INFORMATION

1. Approximate location.
2. Precise location when requesting or performing a job.
3. Service-address coordinates.
4. Worker arrival/departure location.
5. Geo-tagged work evidence.
6. Service-area information and relevant fraud-prevention location signals.

Precise background location will not be collected unnecessarily and will be used only where required for a disclosed platform purpose and permitted by applicable law.

15. CAMERA, MICROPHONE AND MEDIA

1. Camera for identity/KYC capture.
2. Camera for document capture.
3. Camera for work photographs/videos.
4. User-selected gallery/media.
5. Microphone for user-initiated video evidence.
6. QR scanning for permitted verification.

KaamSetHai will not intentionally activate a device camera or microphone continuously without the relevant user action and permission.

16. COMMUNICATION AND SUPPORT DATA

1. In-app messages.
2. Customer-worker communications routed through the Platform.
3. Support tickets.
4. Emails, SMS and WhatsApp communications.
5. Call metadata.
6. Complaint statements.
7. Grievance records.
8. Call recordings where prior notice and applicable consent/other lawful basis is obtained.

17. INCIDENT, INJURY AND INSURANCE INFORMATION

1. Incident description, date, time and location.
2. Photographs/videos.
3. Property-damage information.
4. Witness information.
5. Medical/injury information voluntarily submitted for a claim.
6. Police, fire, hospital or utility documents.
7. Inspection/survey reports.
8. Insurance information and claim evidence.
9. Customer/worker statements and supporting invoices.
10. Legal notices and authority communications.

18. DEVICE, TECHNICAL AND USAGE INFORMATION

1. IP address.
2. Device identifier, model and operating system.
3. Application version and browser type.
4. Language and time zone.
5. Login timestamps.
6. Crash reports.
7. Security logs.
8. Platform usage.
9. Cookie identifiers.
10. Referral information and security/fraud signals.
11. Audit trails.

19. PURPOSES OF PROCESSING

1. Creating and securing accounts.
2. Verifying age and identity.
3. Verifying workers and professional credentials.
4. Preventing impersonation and fraud.
5. Performing disclosed identity verification.
6. Verifying PAN, licences and certificates.
7. Matching customers with suitable service providers.
8. Coordinating visits and assignments.
9. Preparing Work Orders.
10. Recording work milestones and OTP confirmations.
11. Recording relevant work/defect evidence.
12. Assessing worker replacement.
13. Providing customer support.
14. Investigating safety complaints.
15. Taking action against unsafe/fraudulent accounts.
16. Processing KaamSetHai booking/platform fees.
17. Issuing invoices and refunds.
18. Maintaining accounting, tax and corporate records.
19. Validating insurance status and facilitating insurance claims.
20. Complying with lawful Government/court/regulatory requirements.
21. Protecting customers, workers, personnel and property.
22. Improving platform reliability and security.
23. Detecting unauthorised access.
24. Preventing fake bookings, fake documents and OTP manipulation.
25. Sending necessary service communications.
26. Generating aggregated business analytics.
27. Establishing, exercising or defending legal claims.
28. Performing other purposes specifically disclosed at the time of collection.

20. NOTICE AND CONSENT

1. Where consent is the applicable basis for processing, KaamSetHai will seek consent through clear affirmative action.
2. Consent requests will be presented separately where purposes are unrelated.
3. Optional processing may include marketing, promotional use of photographs, portfolio publication, optional call recording, optional insurance offers or other optional features.
4. Refusing optional processing will not, merely because of that refusal, prevent unrelated core services from being provided.
5. Where a new processing purpose requires fresh consent under applicable law, KaamSetHai will seek the required consent before commencing that processing.

21. DATA SHARING

1. Assigned customers/workers.
2. Cloud hosting providers.
3. OTP and communication providers.
4. Maps/location providers.
5. Document-verification providers.
6. Permitted identity-verification providers.
7. PAN/licence/tax-verification providers.
8. Payment gateways.
9. Insurance companies and authorised intermediaries.
10. Customer-support providers.
11. Security/fraud-prevention providers.
12. Accountants, auditors, advocates and professional advisers.
13. Authorised support/franchise personnel.
14. Police, fire, medical or emergency authorities.
15. Courts, tribunals, regulators and Government authorities.
16. Successors, investors or buyers in a legitimate business transaction, subject to appropriate confidentiality and legal safeguards.

Only information reasonably necessary for the relevant purpose should be shared.

22. DATA PROCESSORS

Where third parties process personal data on behalf of KaamSetHai, we will seek appropriate contractual and organisational requirements, including where applicable processing only for authorised purposes, confidentiality, security safeguards, breach reporting, assistance with rights requests, and return/deletion of data when services end, subject to applicable law.

23. NO SALE OF PERSONAL DATA

KaamSetHai does not intend to sell or rent Aadhaar information, PAN, KYC documents, customer addresses, incident records, private identity information or other personal data to data brokers for commercial sale.

Aggregated or appropriately anonymised information that does not reasonably identify an individual may be used for analytics, safety and business planning.

24. CUSTOMER–WORKER INFORMATION SHARING

1. Customers may receive limited worker information such as approved display name, profile photograph, verification status, service category, experience summary, rating, service area, language and limited licence/insurance status.
2. Customers will not ordinarily receive full Aadhaar, Aadhaar copies, PAN, full permanent address, private KYC documents or private emergency-contact information.
3. Workers will receive only information reasonably necessary to perform an assigned booking, such as customer name/display name, service address, contact method, requested work, site instructions, booking time and relevant safety information.
4. Workers must not use customer information for unrelated marketing, harassment, unauthorised repeat contact, social-media publication or other unrelated personal purposes.

25. GOVERNMENT AND LAW-ENFORCEMENT REQUESTS

KaamSetHai may disclose or preserve personal data where reasonably necessary or legally required, including under applicable law, valid court orders, lawful police/regulatory requests, fraud/safety investigations, imminent-threat situations, tax/corporate compliance or establishment/defence of legal claims.

26. COOKIES AND TRACKING

KaamSetHai may use essential cookies, authentication/session technologies, preference cookies, security technologies, analytics identifiers, crash-reporting tools and campaign-measurement technologies.

Non-essential analytics or advertising technologies will be subject to appropriate notice and choice where required by applicable law.

Users may manage cookies through their browser or applicable platform settings. Disabling essential technologies may affect some features.

27. COMMUNICATIONS

KaamSetHai may send necessary communications relating to OTP, booking status, worker assignment, milestone requests, defects, complaints, safety warnings, account security, insurance expiry and policy/statutory notices.

Promotional communications will be separately managed from essential service communications where required. Opting out of promotional communications will not ordinarily prevent essential booking, security or safety communications.

28. CHILDREN’S DATA

1. KaamSetHai customer and worker accounts are intended for persons 18 years or older.
2. A person below 18 years must not register as a worker or independently enter into a service arrangement through KaamSetHai.
3. Where processing of a child’s personal data becomes necessary, KaamSetHai will follow applicable requirements concerning parental/lawful-guardian consent and child protection.
4. KaamSetHai will not knowingly undertake prohibited tracking, behavioural monitoring or targeted advertising directed at children.

29. DATA ACCURACY

1. Users are responsible for providing accurate, complete and current information.
2. KaamSetHai may request updated KYC, mark expired documents, suspend accounts containing materially inconsistent information, request clarification, correct verified errors and maintain an audit trail for material corrections.
3. Users must not upload forged, altered, borrowed or misleading documents.

30. DATA RETENTION

1. KaamSetHai will retain personal data only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required/permitted for safety, dispute resolution, legal, tax, regulatory, fraud-prevention, insurance or other lawful purposes.
2. Account data may be retained while an account is active and for an appropriate period after closure where necessary for fraud prevention, complaints, legal claims or compliance.
3. KYC information may be retained while a worker remains active and for a reasonable period thereafter where required for safety, verification, legal claims or compliance.
4. Where the purpose can be achieved by retaining only verification status/reference information, unnecessary copies should not be retained.
5. Offline Aadhaar information will be retained only for the disclosed purpose and for the period reasonably necessary or legally required.
6. Work records may be retained for warranty, complaint, safety, insurance, dispute and legal purposes.
7. Serious incident records may be retained until resolution and expiry of applicable legal/insurance requirements.
8. Booking-fee and accounting records may be retained for applicable tax, accounting, audit and corporate requirements.
9. Security and processing logs will be retained for applicable legal, cybersecurity and operational requirements.
10. After the applicable retention period, information may be securely deleted, anonymised, or isolated and access-restricted where immediate deletion from a backup is technically impracticable.

31. DATA SECURITY

1. Encryption during transmission.
2. Protected storage.
3. Aadhaar/PAN masking.
4. Tokenisation where appropriate.
5. Role-based access control.
6. Multi-factor authentication for sensitive administrative accounts.
7. Separate KYC access controls.
8. Audit logging and monitoring of sensitive document access.
9. Secure backups.
10. Malware/vulnerability protection.
11. Rate limiting.
12. OTP expiry and retry controls.
13. Restricted developer access.
14. Vendor confidentiality/security requirements.
15. Incident-response procedures.
16. Staff confidentiality/training.
17. Periodic access reviews.
18. Secure deletion.

No electronic system can be guaranteed to be completely risk-free. Users must protect passwords and OTPs and report suspected unauthorised access.

32. PERSONAL DATA BREACH

If KaamSetHai becomes aware of a personal-data breach, it will take reasonable and appropriate steps including containing the incident, investigating its nature and extent, securing affected systems, identifying affected data and individuals, reducing foreseeable harm, preserving evidence, taking required notification steps, providing appropriate guidance where required and taking corrective measures.

Where applicable, KaamSetHai will notify the competent authority in the legally prescribed manner and timeframe.

33. DATA PRINCIPAL RIGHTS

1. Access to information concerning processing of their personal data.
2. Correction of inaccurate data.
3. Completion of incomplete data.
4. Updating of outdated data.
5. Erasure of personal data where applicable.
6. Withdrawal of consent where processing is based on consent.
7. Grievance redressal.
8. Nomination of another individual to exercise applicable rights in the event of death or incapacity.
9. Other rights provided under applicable law.

KaamSetHai may request reasonable information to verify identity before acting on a rights request.

34. WITHDRAWAL OF CONSENT

Where processing is based on consent, users may withdraw consent through available privacy settings, account controls, privacy email, in-app support or other methods made available by KaamSetHai.

Withdrawal does not invalidate processing lawfully completed before withdrawal, may affect features requiring the relevant data, does not require deletion where retention is legally required, and does not affect processing independently permitted under another lawful basis.

35. ACCOUNT DELETION

Users may request deletion of their KaamSetHai account and applicable personal data.

1. KaamSetHai may verify identity.
2. KaamSetHai may check active bookings/work.
3. KaamSetHai may resolve pending safety issues.
4. KaamSetHai may preserve records required by law.
5. KaamSetHai may restrict rather than immediately delete information subject to a legal hold.
6. KaamSetHai may inform the user of information that must be retained.

Deleting the KaamSetHai application from a device does not itself delete the account or personal data.

36. WHEN DATA MAY NEED TO BE RETAINED

A deletion request may be delayed, restricted or partially fulfilled where retention is necessary for an active booking, safety investigation, complaint or warranty, tax/accounting/legal compliance, fraud prevention, insurance claims, court/authority requirements, or establishment/defence of legal claims.

Where data is required to be retained, KaamSetHai will seek to restrict its use to the relevant purpose.

37. AUTOMATED MATCHING AND RISK CONTROLS

1. Worker recommendations.
2. Skill, location and availability matching.
3. Rating-based assignment.
4. Suspicious-account detection.
5. Expired-document detection.
6. Repeated-cancellation detection.
7. Fake-evidence detection.
8. Support-ticket prioritisation.

Material suspension, blacklisting or safety decisions should receive appropriate human review where reasonably practicable.

Aadhaar or PAN will not be used to create unrelated behavioural profiles.

38. CROSS-BORDER PROCESSING

Certain technology or cloud providers may process information outside India.

Where such processing occurs, KaamSetHai will seek to comply with applicable Indian legal requirements, Government restrictions and contractual/security requirements applicable to such processing.

Access will be limited to the relevant purpose, and vendors will be evaluated for appropriate security controls.

39. THIRD-PARTY SERVICES

KaamSetHai may integrate with or link to payment gateways, maps/location services, insurance providers, DigiLocker, Government verification services, communication providers, cloud providers and other technology/service providers.

Third parties may have their own privacy policies and terms. KaamSetHai remains responsible for processing it controls, while independent third-party processing outside KaamSetHai’s instructions may be governed by the third party’s own terms and policies.

40. USER RESPONSIBILITIES

1. Provide accurate information.
2. Upload only information reasonably necessary for the service.
3. Obtain appropriate permission before uploading another person’s personal information.
4. Protect OTPs and login credentials.
5. Avoid sharing Aadhaar/PAN in public chats.
6. Avoid publicly posting private work-site images.
7. Report suspected unauthorised access.
8. Not misuse customer or worker information.
9. Not download or circulate KYC documents.
10. Not create fake work evidence.
11. Cooperate with legitimate safety and privacy investigations.

41. ADMIN, EMPLOYEE AND VENDOR CONFIDENTIALITY

Employees, administrators, support personnel, authorised franchise personnel and vendors with access to personal data may be subject to confidentiality obligations, role-based access restrictions, prohibition on personal use, monitoring of sensitive actions, disciplinary consequences for misuse, access termination after role exit and mandatory reporting of suspected misuse.

KYC information must not be accessed merely out of curiosity or without an authorised business purpose.

42. GRIEVANCE REDRESSAL

When submitting a complaint, please provide your name, registered mobile/email, account or booking reference if available, nature of the request/complaint, relevant evidence and preferred response method.

KaamSetHai may request additional information reasonably necessary to verify identity and investigate the complaint.

43. DATA PROTECTION BOARD / LEGAL ESCALATION

Where applicable under the DPDP Act and Rules, a Data Principal may have the right to escalate an unresolved grievance to the competent Data Protection Board of India or other competent authority in accordance with applicable law and prescribed procedures.

44. CHANGES TO THIS PRIVACY POLICY

1. KaamSetHai may update this Privacy Policy because of changes in applicable law.
2. KaamSetHai may update it because of new platform features.
3. KaamSetHai may update it because of security improvements.
4. KaamSetHai may update it because of new service categories or verification processes.
5. KaamSetHai may update it because of changes in data-processing practices or operational requirements.
6. Material changes may be communicated through website notice, in-app notice, email, SMS or other reasonable communication.
7. Where a new processing purpose requires fresh consent under applicable law, KaamSetHai will seek the required consent before commencing that processing.

45. LANGUAGE

1. This Privacy Policy may be made available in English, Hindi and other supported Indian languages.
2. Consent notices and important privacy information should be presented in clear and understandable language.
3. If translated versions conflict, the legally approved controlling version specified by KaamSetHai will apply, subject to applicable law.

46. CONTACT US

47. FINAL PRIVACY COMMITMENT

1. Collect only what is reasonably required.
2. Tell users why it is being collected.
3. Use personal data only for disclosed and permitted purposes.
4. Do not unnecessarily expose sensitive information.
5. Protect identity and KYC information.
6. Provide appropriate consent and withdrawal mechanisms.
7. Retain information only as required or permitted.
8. Delete, anonymise or restrict information when appropriate.
9. Maintain appropriate security safeguards.
10. Provide an effective grievance mechanism.
11. Respect the rights available to individuals under applicable law.